System and method for extracting demographic information

Details System and method for extracting demographic information System and method for extracting demographic information

2008-03-25

2008-03-25

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Display of message related information

C379S088180, C379S265130, C704S275000, C726S002000

Reexamination Certificate

active

10769137

ABSTRACT:
A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of demographic characteristics; assigning a set of acoustic confidence scores; assigning a set of substantive confidence scores; combining the acoustic and substantive confidence scores; and tailoring information presented to the contact using the set of combined confidence scores. The system discloses: an Interactive Voice Response module for initiating a dialog between a contact and a call handling system, and selecting a set of demographic characteristics; an acoustic classifier for assigning a set of acoustic confidence scores; a substantive classifier for assigning a set of substantive confidence scores; and a data combiner for combining the acoustic and substantive confidence scores. The Interactive Voice Response module also tailors information presented to the contact using the set of combined confidence scores.

REFERENCES:
patent: 7231657 (2007-06-01), Honarvar et al.
patent: 2002/0046030 (2002-04-01), Haritsa et al.
patent: 2002/0095295 (2002-07-01), Cohen et al.
patent: 2002/0184002 (2002-12-01), Galli
patent: 1076329 (2001-02-01), None

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