System and method for evaluating callback functionality in a...

Details System and method for evaluating callback functionality in a... System and method for evaluating callback functionality in a...

2008-04-29

2008-04-29

Kelley, Chris (Department: 2623)

Interactive video distribution systems

Billing in video distribution system

Having variable cost or free preview period

C725S107000, C725S124000, C348S192000

Reexamination Certificate

active

10444042

ABSTRACT:
A combination of new hardware at the subscriber site, hardware and services at the satellite broadcasting center and new installation procedures provide a cost-effective approach for verifying “callback” functionality. The required test and monitoring hardware may be provided as an external test CAM and call progress monitor (CPM) or integrated into the IRD. The satellite broadcast center is provided with a call responder & data test system (CRDTS) that is set up to automatically receive and evaluate test calls over a back channel and a call recording system (CRS) that records the test results and notifies the billing center of a successful installation. The installer installs the dish and IRD, verifies “callback” functionality by placing a test call that is evaluated by the CRDTS, and then calls a customer service representative (CSR) to complete the service authorization process. The CSR checks the CRS to verify that the “callback” function is operational and authorizes payment to the installer.

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patent: 2004/0158863 (2004-08-01), McLain

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