Interactive video distribution systems – Satellite video distribution system – Two-way
Reexamination Certificate
2011-05-03
2011-05-03
Kelley, Christopher (Department: 2424)
Interactive video distribution systems
Satellite video distribution system
Two-way
C725S008000, C725S063000, C725S066000, C725S107000, C725S124000, C725S132000, C725S140000, C725S152000
Reexamination Certificate
active
07937731
ABSTRACT:
A combination of new hardware at the subscriber site, hardware and services at the satellite broadcasting center and new installation procedures provide a cost-effective approach for verifying “callback” functionality. The required test and monitoring hardware may be provided as an external test CAM and call progress monitor (CPM) or integrated into the IRD. The satellite broadcast center is provided with a call responder & data test system (CRDTS) that is set up to automatically receive and evaluate test calls over a back channel and a call recording system (CRS) that records the test results and notifies the billing center of a successful installation. The installer installs the dish and IRD, verifies “callback” functionality by placing a test call that is evaluated by the CRDTS, and then calls a customer service representative (CSR) to complete the service authorization process. The CSR checks the CRS to verify that the “callback” function is operational and authorizes payment to the installer.
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Hicks Charles N
Kelley Christopher
The DIRECTV Group Inc.
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