System and method for enhanced telecommunications relay service

Details System and method for enhanced telecommunications relay service System and method for enhanced telecommunications relay service

1997-06-12

1999-06-29

Chan, Wing F.

Telephonic communications

Including aid for handicapped user

379201, 379265, 379308, 34082519, H04M 1100

Patent

active

059178884

ABSTRACT:
A system and method for easily directing a telephone call from a hearing caller using a standard telephone to a deaf, hard of hearing, or speech disabled person using a text telephone via a telecommunication relay system including a communications assistant. The telecommunications relay system is a central location where hearing callers dial a toil-free number and request a specific extension number. Based on that specific extension number, the system finds an associated subscriber profile that comprises the name, actual ten-digit telephone number, and service description option of the text telephone user. The telephone call is then relayed to the text telephone user after the dialing of the actual telephone number. The communications assistant then introduces the hearing caller to the text telephone user according to the specific service description option which was selected by the text telephone user when they applied for the telecommunications relay system service.

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patent: 5787148 (1998-07-01), August
N.A. Osman-Allu, "Telecommunication Interfaces for Deaf People," IEE Colloquium on `Special Needs and the Interface,` Jan. 13, 1993, London, England.

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