System and method for enabling voice driven interactions...

Details System and method for enabling voice driven interactions... System and method for enabling voice driven interactions...

2007-11-28

2011-10-18

McFadden, Susan (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

Reexamination Certificate

active

08041575

ABSTRACT:
A method for enabling voice driven interactions among multiple interactive voice response (IVR) systems begins by receiving a telephone call from a user of a first IVR system to begin a transaction; and, automatically contacting, by the first IVR system, at least one additional IVR system. Specifically, the contacting of the additional IVR system includes assigning tasks to the additional IVR system. The tasks require input from the user and the additional IVR system is secure and separate from the first IVR system. Moreover, the tasks can include a transfer of currency and a transfer of local information.

REFERENCES:
patent: 6202054 (2001-03-01), Lawlor et al.
patent: 6731625 (2004-05-01), Eastep et al.
patent: 7062709 (2006-06-01), Cheung
patent: 7106838 (2006-09-01), Ryu et al.
patent: 7180985 (2007-02-01), Colson et al.
patent: 7201313 (2007-04-01), Ramachandran
patent: 7840466 (2010-11-01), Frazier et al.
patent: 7881961 (2011-02-01), Ricketts

Affiliated with

Also associated with

Rating

System and method for enabling voice driven interactions... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with System and method for enabling voice driven interactions..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for enabling voice driven interactions... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4288523