Data processing: artificial intelligence – Knowledge processing system – Knowledge representation and reasoning technique
Reexamination Certificate
2006-08-29
2006-08-29
Hirl, Joseph P. (Department: 2129)
Data processing: artificial intelligence
Knowledge processing system
Knowledge representation and reasoning technique
C706S014000, C706S047000
Reexamination Certificate
active
07099855
ABSTRACT:
A system and method for electronic communication management comprises a universal data model, a modeling engine, and an adaptive knowledge base. The modeling engine includes a natural language processor and a statistical modeler. A communication is translated from its native format into the universal data model. The modeling engine determines the intent of the communication using the natural language processor and the statistical modeler. A response is generated, either automatically or by an agent. An audit module analyzes each response and provides feedback to the modeling engine and the adaptive knowledge base. The modeling engine uses the feedback to update models in the adaptive knowledge base. The modeling engine supports various application specific modules.
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Bluger Michael
Cohen Dani
Hajaj Nissan
Magdalen Josemina
Nelken Israel
Gates & Cooper LLP
Hirl Joseph P.
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