System and method for efficient problem determination in an info

Details System and method for efficient problem determination in an info System and method for efficient problem determination in an info

1997-02-24

1999-04-27

Hafiz, Tariq R.

Data processing: artificial intelligence

Knowledge processing system

706 46, G06F 1518

Patent

active

058976302

ABSTRACT:
The present invention is directed to a system and method for system problem determination in an information handling system. The present invention is a seamless collection of parts that provides users with the information needed to determine the source of a problem. After entering the problem determination system of the present invention, the user is presented with a variety of choices. The user chooses a particular problem determination tool. In response to the user's choice, a particular tool is then located, wherever it may exist in the system, and executed. All sources of problem determination information are made available to the user. The location of the information is irrelevant. Furthermore, because all problem determination tools are presented to the user in one, cohesive problem determination system, the problem determination system can reuse error and support information already available, thus eliminating costly maintenance and translation costs.

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patent: 4831541 (1989-05-01), Eshel
patent: 5010551 (1991-04-01), Goldsmith et al.
patent: 5047977 (1991-09-01), Hill et al.
patent: 5287505 (1994-02-01), Calvert et al.
patent: 5432932 (1995-07-01), Chen et al.

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