System and method for efficient call management for...

Details System and method for efficient call management for... System and method for efficient call management for...

2010-02-03

2011-12-27

Hong, Harry (Department: 2614)

Telephonic communications

Special services

Automatic directory service

C379S223000, C715S700000

Reexamination Certificate

active

08085923

ABSTRACT:
A communication assistance system includes a first database having a plurality of listings, each listings has at least one contact name and a corresponding contact number. A means is provided for receiving communications from a user among a plurality of users desiring to access the listings. An operator terminal displays a search screen among a plurality of search screens, each of which maintain at least a partially different arrangement of content and search windows for receiving search terms to search for listings contained in the first database, where the displayed search screen is determined based on criteria contained in a search request from the user. The operator terminal is further configured to receive the communication from the user and retrieve a listing from the first database using the displayed search screen.

REFERENCES:
patent: 7346157 (2008-03-01), Pines et al.
patent: 7672441 (2010-03-01), Pines et al.

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