System and method for developing and processing automatic respon

Details System and method for developing and processing automatic respon System and method for developing and processing automatic respon

1997-05-21

2000-09-19

Tsang, Fan S.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 8823, 379 9317, H04M 164

Patent

active

06122345&

ABSTRACT:
A system and method for facilitating the design and development of automatic response unit (ARU) services and for processing automated response unit (ARU) services. The present invention comprises a compiler and interpreter that facilitate the development of an ARU service encoding. The interpreter is one embodiment of the present invention that may be used for processing an ARU service encoding. The present invention further comprises a graphical user interface (GUI) tool for creating and maintaining an ARU service encoding. An ARU service encoding is a tree structure comprised of service nodes wherein each service node may represent a caller's menu selection from the ARU service. Each service node has multiple components including variable support, message capability, processing capability, and default capability. The present invention parses the ARU service encoding for service nodes. For each service node, the present invention processes node variables, prefunction messages, automated input, prefunction interactions, functions, postfunction interactions, and postfunction messages.

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