System and method for data recording

Details System and method for data recording System and method for data recording

2005-08-30

2005-08-30

Weaver, Scott L. (Department: 2645)

Telephonic communications

Audio message storage, retrieval, or synthesis

Message management

C379S111000

Reexamination Certificate

active

06937706

ABSTRACT:
A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather information about calls from both sources, and combine gathered information into a single data model of the telephony activity. A server is provided which in a preferred embodiment comprises two main modules: a translation module and a message router module. Several translation modules can be used—one for each PBX interface or vendor API layer. The server accepts data from a PBX or similar equipment in a telephone switch environment, and can use both real-time CTI communications links and asynchronous information sources such as the Station Message Detail Recording (SMDR) interface. The server then translates and combines the various types of data into a unified, normalized format.

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