System and method for data mining of contextual conversations

Details System and method for data mining of contextual conversations System and method for data mining of contextual conversations

2007-03-13

2007-03-13

{hacek over (S)}mits, Talivaldis Ivars (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Recognition

C704S251000, C704S270100, C379S202010

Reexamination Certificate

active

10279438

ABSTRACT:
A system and method for mining data from stored telephone conversations is provided. Users request advanced data processing on the recorded data, either on the live data stream or the data in storage. Processes search the recorded data for keywords and phrases that the user provides the PTR. User can also request more sophisticated analysis of the recorded data for deeper contextual meaning of the conversations. Context information may include identifying the users, the locations and times referred to by the users during the conference, etc. Additional searches related to the obtained information are performed and the extracted information is compared to similar information obtained from previous meetings. Voice inflections and any emotional stress present in the voices of the users can also be detected and added to the collected information. Search terms can also be highlighted in the results.

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