System and method for controlling the dialing order of call reco

Details System and method for controlling the dialing order of call reco System and method for controlling the dialing order of call reco

1993-01-14

1994-08-30

Dwyer, James L.

Telephonic communications

Supervisory or control line signaling

Substation originated

379265, 379266, 379356, 3701101, H04M 300

Patent

active

053435184

ABSTRACT:
A system and method for controlling the dialing order of a plurality of call record lists by a predictive dialing system are disclosed. The system includes a flow controller and a list controller. The list controller receives a number of call records from a call list provider for establishing a plurality of call record lists. The flow controller links one or more call lists in a predetermined order to form one or more list flow campaigns which may be later edited or joined together by the flow controller. A predictive dialer receives the call lists according to the list flow campaign and dials telephone numbers in the order directed by the linked call record lists which form the flow campaign. Also disclosed is a method for linking call record lists. The method includes the steps of selecting at least a first call list and a second call list from a plurality of active call record lists, and linking one call record in the first call list to one call record in the second call list to form a flow campaign, and subsequently applying the flow campaign to a dialing system.

REFERENCES:
patent: 4620066 (1986-10-01), Bushnell et al.
patent: 5014266 (1991-05-01), Bales et al.
patent: 5155763 (1992-10-01), Bigus et al.

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