Telephonic communications – Special services – Abbreviated dialing or direct call
Patent
1991-02-19
1994-07-05
Brown, Thomas W.
Telephonic communications
Special services
Abbreviated dialing or direct call
379 92, 379266, 379309, H04M 126, H04Q 364
Patent
active
053274903
ABSTRACT:
A system and method is disclosed for controlling call placement rates for telephone systems providing call pacing system in which outbound calls are automatically paced so that as attendants become available a valid call is completed to be handled by the available attendant. The system takes advantage of a system which statistically monitors the average call completion time, the average agent in-use time, the average time to answer and the probability of a valid answer. Call placing overlap is controllable in conjunction with the monitored statistical parameters to achieve operation around any desired system operating parameter. The system is controlled by a plurality of precisely defined operational tasks operating in a hierarchical manner.
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Brown Thomas W.
InterVoice Inc.
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