System and method for consumer-initiated business...

Details System and method for consumer-initiated business... System and method for consumer-initiated business...

2006-01-31

2006-01-31

Bui, Bing Q. (Department: 2642)

Telephonic communications

Special services

Call diversion

C379S211030, C379S218010

Reexamination Certificate

active

06993122

ABSTRACT:
The present invention discloses a telecommunications system initiating telephone connections between, for example, a consumer and a service provider based on the criteria provided by the consumer and the services available from the service provider. The system is suitable for consumers requiring direct communication with a staff member of a service provider capable of meeting the consumer's service requirements. The system compiles a prioritized list of service providers matching the consumer's criteria. Starting with the first service provider on the list, the system rings the service provider and determines whether or not a staff member answers the call. If the line is busy or the call is not answered by a staff member, the system moves on to the next service provider on the list until a service provider having a staff member is located. Once such a service provider is located, the system rings the consumer and connects the two parties. If the system cannot locate such a service provider, the consumer is given an opportunity to repeat or modify the search.

REFERENCES:
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patent: 5638424 (1997-06-01), Denio et al.
patent: 5724411 (1998-03-01), Eisdorfer et al.
patent: 5802160 (1998-09-01), Kugell et al.
patent: 6389117 (2002-05-01), Gross et al.
patent: 6411686 (2002-06-01), Porter et al.

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