Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Health care management
Reexamination Certificate
2006-01-24
2006-01-24
Nguyen, Cuong (Department: 3661)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Health care management
C705S002000, C700S099000, C700S100000
Reexamination Certificate
active
06990458
ABSTRACT:
A system for computer aided technician dispatch and communication includes a communications system linking a plurality of subscribers, a team of technicians, a service representative, and a user. An input terminal receives information, the information includes service request information from the plurality of subscribers (116), and work order information from the team of technicians. The system, also includes a server coupled to the input terminals for processing the information and generating a graphical representation of the information, and, a display for receiving the graphical representation and presenting the graphical representation to a user. A method for computer aided technician dispatch and communication includes communicating with a plurality of subscribers and a team of technicians and receiving information, the information including service request information from the subscriber and work order information from the team of technicians. The method also includes entering the information in an input terminal coupled to a server processing the information, the processing resulting in a graphical representation of the information and displaying the graphical representation to a user.
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Bush Phillip M.
Harrison Clifford A.
Weber Emery J.
CSG Systems, Inc.
Jarosik Gary R.
Nguyen Cuong
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