System and method for closed loop decisionmaking in an...

Details System and method for closed loop decisionmaking in an... System and method for closed loop decisionmaking in an...

2006-03-02

2009-10-06

Garg, Yogesh C (Department: 3625)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

C705S001100, C705S002000, C705S014270, C705S035000, C717S104000, C717S174000, C717S152000

Reexamination Certificate

active

07599861

ABSTRACT:
There is disclosed a system functional for operating and updating an interactive voice response self care system which utilizes various types of models. The system is capable of improving the performance of the self care system through updating the models used in that system in a closed loop manner. The system is also potentially configured to utilize input from a human agent, such as a customer service representative, to which a customer call is transferred by a self care system.

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