Telephonic communications – With usage measurement – Call charge metering or monitoring
Reexamination Certificate
2006-03-22
2010-11-09
Tieu, Binh K (Department: 2614)
Telephonic communications
With usage measurement
Call charge metering or monitoring
C705S014400, C705S014410, C705S014450
Reexamination Certificate
active
07831028
ABSTRACT:
A system for collecting caller information comprises an interexchange switch adapted to extract caller information associated with a call directed to a telephone number, the interexchange switch further adapted to forward caller information to a server manager, the server manager adapted to forward caller information to a server. The server stores the caller information and parses campaign information from the caller information. The system accumulates the campaign information and forwards the campaign information over the Internet. The server manager may be adapted to execute a script. The script may include executing an option selected from the group consisting of: recording the call, activating voicemail, recording a lost lead capture, requesting the caller's name, and forwarding the call.
REFERENCES:
patent: 4850007 (1989-07-01), Marino et al.
patent: 4989234 (1991-01-01), Schakowsky et al.
patent: 5448625 (1995-09-01), Lederman
patent: 5506893 (1996-04-01), Buscher et al.
patent: 5606600 (1997-02-01), Elliott et al.
patent: 5636346 (1997-06-01), Saxe
patent: 5740234 (1998-04-01), Black et al.
patent: 5903635 (1999-05-01), Kaplan
patent: 6006197 (1999-12-01), d'Eon et al.
patent: 6084953 (2000-07-01), Bardenheuer et al.
patent: 6286005 (2001-09-01), Cannon
patent: 6470079 (2002-10-01), Benson
patent: 7302467 (2007-11-01), Matsuda et al.
patent: 7369651 (2008-05-01), Brandt et al.
patent: 2002/0016174 (2002-02-01), Gibson et al.
patent: 2006/0074746 (2006-04-01), Kline et al.
patent: 2006/0093097 (2006-05-01), Chang
patent: 2006/0212409 (2006-09-01), Steelberg et al.
patent: 2006/0224693 (2006-10-01), Gaidemak et al.
patent: 2007/0016474 (2007-01-01), Kannan et al.
patent: 2007/0041527 (2007-02-01), Tuchman et al.
patent: 2007/0118426 (2007-05-01), Barnes, Jr.
patent: 2007/0162926 (2007-07-01), Steelberg et al.
patent: 2007/0226053 (2007-09-01), Carl et al.
patent: 2008/0010084 (2008-01-01), Castro et al.
Yada, K. Codiro, “A New System for Obtaining Data Concerning Consumer Behavior Based on Data factors of High Interest Determined by the Analyst.”, Fac. of Commerce, Kansai University, Osaka, Japan, Soft Computing, Jun. 2007, p. 811-817 (Abstract Only).
Hosford, C. “Campaigns being managed via Web”, Marketing Resource Management, BTO, Mar. 12, 2007, vol. 92 No. 3 p. 16.
Liao et al., “Mining Customer Knowledge for Electronic Catalog Marketing”, Tamkang University, Department Management Science Expert Systems with Applications, Nov. 2004, vol. 27 p. 521-532 (Abstract Only).
Biggs, G. “Implementing data mining in a marketing data warehouse development.”, Conference: Proceedings of the Fourth International Conference on the Practical Application of Knowledge Discovery and Data Mining, Apr. 11-13, 2000, p. 15-18 (Abstract Only).
Office Action from USPTO dated Mar. 18, 2009 for U.S. Appl. No. 11/184,180.
Grofsky Mathew A.
Newsom Nicklaas D.
Klein O'Neill & Singh, LLP
Tieu Binh K
LandOfFree
System and method for call tracking does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with System and method for call tracking, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and System and method for call tracking will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-4244673