Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis
Reexamination Certificate
2008-05-13
2008-05-13
Jarrett, Scott L (Department: 3623)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Operations research or analysis
Reexamination Certificate
active
10106567
ABSTRACT:
A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
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Moriya Tsutomu
Nishikawa Akira
Yokote Masato
Adour, Esq. David L.
International Business Machines - Corporation
Jarrett Scott L
Scully , Scott, Murphy & Presser, P.C.
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