Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Finance
Reexamination Certificate
2006-07-13
2011-10-25
Merchant, Shahid R (Department: 3694)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Finance
C705S001100, C705S004000, C705S007380, C705S002000, C705S002000
Reexamination Certificate
active
08046281
ABSTRACT:
Various embodiments disclosed herein are directed to automatically making an initial claim assignment. The systems include information collection subsystems, skills assessment subsystems and assignment recommendation subsystems that provide a customer service representative with a recommendation for the best-suited available claim handler. The customer service representative may accept or override the recommendation in making the claim handler assignment. The determination of the best-suited available claim handler is made by correlating these skills required for handling a particular claim, the skills of the claim handlers, and an algorithm takes into account the claim handler's current loss assignment count, number of hours spent, and future availability.
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Merchant Shahid R
Schwegman Lundberg & Woessner, P.A.
United Services Automobile Association (USAA)
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