Telephonic communications – Special services
Reexamination Certificate
2011-07-12
2011-07-12
Nguyen, Quynh H (Department: 2614)
Telephonic communications
Special services
C379S210010, C379S088110, C379S088120
Reexamination Certificate
active
07978835
ABSTRACT:
An automated IVR apparatus for notifying entities of customer-specific information. An automated IVR application that enables subscribers to check the status of their DSL line and to report problems in real time. A “Service Restoration Callback” application enables a service provider to automatically contact a customer via telephone when service is restored after an outage. The customer can configure parameters concerning the received callback. An outage detection module checks all available systems for the status of a customer's service on a real-time, customer-by-customer, call-for-call basis.
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Dent Paul L.
Harris Jon
Newman Scott Andrew
Paden Jonathan
Pennington, Jr. Stanford E.
AT&T Intellectual Property I L.P.
Jackson Walker L.L.P.
Nguyen Quynh H
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