System and method for automatically notifying a customer via...

Telephonic communications – Special services

Reexamination Certificate

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Details

C379S210010, C379S088110, C379S088120

Reexamination Certificate

active

07978835

ABSTRACT:
An automated IVR apparatus for notifying entities of customer-specific information. An automated IVR application that enables subscribers to check the status of their DSL line and to report problems in real time. A “Service Restoration Callback” application enables a service provider to automatically contact a customer via telephone when service is restored after an outage. The customer can configure parameters concerning the received callback. An outage detection module checks all available systems for the status of a customer's service on a real-time, customer-by-customer, call-for-call basis.

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patent: 6339640 (2002-01-01), Chen et al.
patent: 6556659 (2003-04-01), Bowman-Amuah
patent: 6681006 (2004-01-01), Pilkington et al.
patent: 6728339 (2004-04-01), Kucmerowski et al.
patent: 6940395 (2005-09-01), Steinmark
patent: 6957257 (2005-10-01), Buffalo et al.
patent: 2002/0055967 (2002-05-01), Coussement
patent: 2004/0061616 (2004-04-01), Fischer et al.

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