Telephonic communications – Audio message storage – retrieval – or synthesis – Voice message synthesis
Reexamination Certificate
2005-02-22
2005-02-22
Tsang, Fan (Department: 2645)
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice message synthesis
C379S088180, C379S088010, C379S092010, C704S273000
Reexamination Certificate
active
06859524
ABSTRACT:
A system and method for performing independent third party verification utilizes an automated system for posing questions to a customer and for recording and analyzing the customer's responses to those questions. The system could include a voice synthesizer or an audio player for posing oral questions to a customer. The system could also include voice recognition capabilities to analyze a customer's oral responses to questions. The system could also be provided with the capability to analyze a series of customer responses and to create an automated score to confirm or deny the verification process. The system could further include a live operator interface to allow a live operator to quickly review only the customer's responses to a series of verification questions. The live operator's analysis of the customer responses could be compared to the automated analysis as a further check on the verification process. Preferred embodiments would also include the means to access customer responses based on customer-specific information.
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Price Timothy M.
Ramsay John R.
Skaddan Dana N.
Unger Nicholas K.
Convergys Customer Management Group. Inc
Frost Brown Todd LLC
Sing Simon
Tsang Fan
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