System and method for automated message response, within a...

Data processing: artificial intelligence – Knowledge processing system

Reexamination Certificate

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C434S118000

Reexamination Certificate

active

06915284

ABSTRACT:
A system and method for automated message response within a system for knowledge management is disclosed. The method discloses the steps of: identifying a set of information resources; profiling the information resources; monitoring a transmitted message; scoring the monitored message with respect to the information resource profiles; querying an information resource with content from the monitored message, if that information resource's score exceeds a predetermined threshold; receiving a set of query responses from the information resources; generating a response to the monitored message from the query responses; and responding to the monitored message with the message response. The system of the present invention, discloses means for implementing the method.

REFERENCES:
patent: 6581039 (2003-06-01), Marpe et al.
patent: 6671693 (2003-12-01), Marpe et al.
Pending Patent Application entitled: “System and Method for Harvesting Community Knowledge”U.S. Appl. No. 10/093,658 filed Mar. 7, 2002, inventors Eytan Adar et al.
Webmaster World.com—pp. 1 -4 “Google Acquires Outride.com”—Sep. 20, 2001.
www.Google.Com—pp. 1-2—“Google Acquires Technology Assets of Outride Inc.”Press Release of Sep. 20, 2001.
Adriana Vivacqua & Henry Lieberman—“Agents to Assist in Finding Help”—2000—pp. 65-72.
Webpage- Gnutella “http://gnutella.wego.com/”—a widely known peer-to-peer-network.
Webpage—Freenet “http://freenet.sourceforge.net/”—peer-topeer architecture for file sharing.
Mark S. Ackerman & David W. McDonald—“Answer Garden 2: Merging Organizational Memory eith Collaborative Help”—1996—pp. 97-105.
David W. McDonald & Mark S. Ackerman—“Expertise Recommender: A Flexible Recommendation System and Architecture”—Dec. 2000—pp. 231-240.
Leonard N. Foner—“Yenta: A Multi-Agent, Referral-Based Matchmaking System”—1997—pp. 301-307.
Nathaniel S. Borenstein—“Computational Mail as Network Infrastructure for Computer-Supported Cooperative Work”—Nov. 1992—pp. 67-74.
Michael K. Reiter and Aviel D. Rubin—“Crowds: Anonymity for Web Transaction”—pp. 1-23.
Dawit Yimam-Seid & Alfred Kobsa—“Expert Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach”—pp. 1-23.
www.Mercado.com—pp. 1-3 “Outride Unveils Mission: Make Internet, Corporate Intrane More Relevant, Personal—Announces Relationships with Excite@home, Inktomi & Mercado Software”—Press Release of Dec. 5, 2000.
www.thestreet.com—pp. 1-2—“Xerox Pushes GroupFire Out of the Start-Up Incubator”—Tish Williams—Sep. 19, 2000.
www.nwfusion.com—pp. 1-2—Xerox Spinoff Touts Service for Better Web—Jan. 31, 2000 Carolyn Duffy Marsan.
Webpage—The Crowds research project at AT&T Labs—“http://www.research.att.com/projects/crowds/”—creates anonymous web transactions by routing requests through a peer-to-peer network in a randomized way.
Expert-finding systems (such as www.exp.com, www.keen.com) —enable individuls to find experts to answer questions.

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