System and method for applying probability distribution...

Details System and method for applying probability distribution... System and method for applying probability distribution...

2011-08-30

2011-08-30

Han, Qi (Department: 2626)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

C704S270100, C704S272000, C704S275000, C704S231000

Reexamination Certificate

active

08010364

ABSTRACT:
Disclosed herein are systems, methods, and computer-readable media for troubleshooting based on a probability distribution model. The method for troubleshooting based on a probability distribution model includes establishing a speech-based channel of interaction, establishing at least one non-speech-based channel of interaction, maintaining a probability distribution over time for each of a plurality of component variables describing the state of the product or service and state of the conversation, and troubleshooting a product or service by responding based on the probability distribution.

REFERENCES:
patent: 6336108 (2002-01-01), Thiesson et al.
patent: 2007/0213984 (2007-09-01), Ativanichayaphong et al.
patent: 2008/0181099 (2008-07-01), Torab et al.

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