System and method for an online speaker patch-through

Telephonic communications – Plural exchange network or interconnection – With interexchange network routing

Reexamination Certificate

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Details

C370S250000, C455S432100, C709S206000, C714S012000

Reexamination Certificate

active

09764021

ABSTRACT:
A systems and methods described herein may be incorporated into a “service marketplace” system that matches users with potential information or service providers and establishes a real-time communications connection between the user and a selected information provider. In one embodiment, an alternate is selected for the user when the service provider that the user is trying to connect with cannot be reached. In an alternative embodiment, the alternates can be used in conjunction with the service provider that does connect with the user in order to provide a second opinion or possibly deeper background information. In one embodiment, the service providers can either be a live person at the other end of the connection or a recording.

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