Telephonic communications – Special services – Abbreviated dialing or direct call
Patent
1991-05-28
1995-01-10
Brown, Thomas W.
Telephonic communications
Special services
Abbreviated dialing or direct call
379218, 379265, H04M 126, H04M 346
Patent
active
053814703
ABSTRACT:
A smart telecommunications supervisor management workstation with monitoring system provides real-time operation statistics and graphical representation of system operation in real time. A standardized graphic user interface and a mouse-driven point and click user friendly interface minimize keyboard entry. A management workstation also generates reports using off-the-shelf spreadsheet packages incorporates data management functions via a highly refined user interface. The management workstation comprises an integrated system for generating alerts based on user-defined criteria for database information. Color-coded or shaded monochrome displays provide ease of viewing. Extensive use of icons allows quick identification and selection of management control functions.
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Cambray John E.
Scharmer Andrew J.
Bourque Daniel J.
Brown Thomas W.
Bujold Michael
Davis Anthony G. M.
Davox Corporation
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