Electrical computers and digital processing systems: multicomput – Computer-to-computer data addressing
Reexamination Certificate
2006-08-08
2006-08-08
Najjar, Saleh (Department: 2155)
Electrical computers and digital processing systems: multicomput
Computer-to-computer data addressing
C709S203000, C709S219000, C455S404100, C701S003000
Reexamination Certificate
active
07089329
ABSTRACT:
The present invention includes a method and apparatus for providing an e-help service over a network. The e-help service provides one or more action sequences, i.e., recommended courses of action, for specialized circumstances over a network, such as an Internet Protocol network. Subscribers subscribe to specific application areas, such as one or more application areas related to a subscriber's industry. The e-help service provider maintains information pertaining to application areas in one or more databases. When a user activates the e-help service, information corresponding to the present conditions of the user's circumstance is transmitted to the e-help service provider. The e-help service provider identifies one or more action sequences based upon a statistical analysis of the information received from the user and information stored in a database corresponding to the application area of the user. The action sequences having a high probability of success are transmitted to the user and provide one or more recommended courses of action.
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Halasz Sylvia
Tewani Kamlesh T.
AT&T Corp.
Duong Oanh
Najjar Saleh
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