Statistical diagnosis in interactive voice response telephone sy

Details Statistical diagnosis in interactive voice response telephone sy Statistical diagnosis in interactive voice response telephone sy

1997-11-26

1998-10-13

Loomis, Paul

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

Testing of subscriber loop or terminal

379 1, 379 70, 379 82, 379133, H04M 124, H04M 164, H04M 1500

Patent

active

058224017

ABSTRACT:
There is disclosed a system and method for monitoring the performance of a multi-line automated telephone system and detecting complete or intermittent faults on the incoming phone lines and in interactive applications accessed by the automated telephone device. The system gathers and analyzes statistical parameters associated with each incoming phone line and compares the parameters with those of other phone lines and with past statistical averages to detect out-of-tolerance lines. The system also gathers and analyzes statistical parameters associated with the execution of various applications and compares the parameters with past statistical averages to detect out-of-tolerance accesses to the applications.

REFERENCES:
patent: 5214688 (1993-05-01), Szlam et al.
patent: 5465286 (1995-11-01), Clare et al.
patent: 5633909 (1997-05-01), Fitch

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