Telephonic communications – Audio message storage – retrieval – or synthesis
Patent
1989-03-03
1990-06-05
Brown, Thomas W.
Telephonic communications
Audio message storage, retrieval, or synthesis
379 89, 379 94, 379100, 379230, 379245, H04M 350, H04M 706, H04M 1100
Patent
active
049320424
ABSTRACT:
This invention relates to arrangements for providing a new spontaneous voice message service to any telephone customer at any telephone station when that customer encounters any destination that is busy or that does not answer. When a customer having a dual tone multifrequency (DTMF) station calls any destination that is busy or does not answer, the customer is invited, via an announcement identifying the new service, to record the caller's voice message. The announcement accompanies the returned busy tone or audible ring signal. The customer keys *867(=*VMS) and is then connected to a Voice Message Operations Center (VMOC) which prompts the customer to record the message. Advantageously, customers need not redial a VMOC number, their own number, and a destination number to reach a VMOC for storing the video message; the added convenience of this arrangement should stimulate substantial additional use of voice message service. The announcement, at very low cost, makes the customers aware of the service at the time they are most likely to use the service.
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Baral Elliott
Brown Percy B.
Hauptman Reuben D.
Jaeger, Jr. Richard J.
LaPorta Frank C.
AT&T Bell Laboratories
Brown Thomas W.
Ulrich Werner
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