Speech to text for assisted form completion

Details Speech to text for assisted form completion Speech to text for assisted form completion

2011-03-15

2011-03-15

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Multimedia system

C370S352000, C704S235000, C709S242000

Reexamination Certificate

active

07907705

ABSTRACT:
A method for capturing information from a live conversation between an operator and a customer, involving monitoring the live conversation between the operator and the customer, recognizing at least one portion of the live conversation as a text portion upon converting the live conversation to text, interpreting a cue in the live conversation, relating the cue to an information field associated with a context for the live conversation, and storing information obtained from the text portion into the information field, wherein the information obtained from the text portion includes at least one word spoken after the cue.

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