Telephonic communications – Audio message storage – retrieval – or synthesis – Multimedia system
Reexamination Certificate
2011-03-15
2011-03-15
Gauthier, Gerald (Department: 2614)
Telephonic communications
Audio message storage, retrieval, or synthesis
Multimedia system
C370S352000, C704S235000, C709S242000
Reexamination Certificate
active
07907705
ABSTRACT:
A method for capturing information from a live conversation between an operator and a customer, involving monitoring the live conversation between the operator and the customer, recognizing at least one portion of the live conversation as a text portion upon converting the live conversation to text, interpreting a cue in the live conversation, relating the cue to an information field associated with a context for the live conversation, and storing information obtained from the text portion into the information field, wherein the information obtained from the text portion includes at least one word spoken after the cue.
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Goldman Roy
Huff Gerald
Gauthier Gerald
Intuit Inc.
Osha • Liang LLP
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