Solution search for software support

Details Solution search for software support Solution search for software support

2008-08-27

2011-11-22

Coby, Frantz (Department: 2156)

Data processing: database and file management or data structures

Database and file access

Record, file, and data search and comparisons

C707S758000, C707S769000, C707S770000, C707S705000, C707S706000, C707S707000, C707S708000, C707S709000

Reexamination Certificate

active

08065315

ABSTRACT:
A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.

REFERENCES:
patent: 5414836 (1995-05-01), Baer et al.
patent: 6177932 (2001-01-01), Galdes et al.
patent: 6266788 (2001-07-01), Othmer et al.
patent: 6336139 (2002-01-01), Feridun et al.
patent: 6957206 (2005-10-01), Nolan
patent: 7386541 (2008-06-01), Pal et al.
patent: 7571179 (2009-08-01), Meyers et al.
patent: 7574652 (2009-08-01), Lennon et al.
patent: 7877392 (2011-01-01), Grieselhuber et al.
patent: 2003/0195775 (2003-10-01), Hampton et al.
patent: 2004/0015823 (2004-01-01), Nolan
patent: 2004/0139106 (2004-07-01), Bachman et al.
patent: 2004/0199905 (2004-10-01), Fagin et al.
patent: 2005/0033626 (2005-02-01), Kruse et al.
patent: 2005/0033631 (2005-02-01), Wefers et al.
patent: 2005/0138486 (2005-06-01), Gromyko
patent: 2006/0026467 (2006-02-01), Nehab et al.
patent: 2006/0041869 (2006-02-01), Houston et al.
patent: 2006/0112106 (2006-05-01), Wolf et al.
patent: 2006/0143034 (2006-06-01), Rothermel et al.
patent: 2006/0259272 (2006-11-01), Sattler et al.
patent: 2007/0050678 (2007-03-01), Estes et al.
patent: 2007/0136342 (2007-06-01), Singhai et al.
patent: 2007/0164849 (2007-07-01), Haeberle et al.
patent: 2007/0174260 (2007-07-01), Bachman et al.
patent: 2007/0174716 (2007-07-01), Erdtmann et al.
patent: 2007/0294258 (2007-12-01), Caldwell et al.
patent: 2008/0071766 (2008-03-01), Grieselhuber et al.
patent: 2008/0104455 (2008-05-01), Ramarajar et al.
patent: 2008/0262860 (2008-10-01), Schneider et al.
Notice of Allowance for U.S. Appl. No. 12/199,772, mailed Nov. 8, 2010, 8 pages.
Non-Final Office Action for U.S. Appl. No. 12/199,772, mailed Jul. 21, 2010, 16 pages.
Notice of Allowance for U.S. Appl. No. 12/199,772, mailed Feb. 14, 2011, 12 pages.

Affiliated with

Also associated with

Rating

Solution search for software support does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Solution search for software support, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Solution search for software support will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-4276751