Telephonic communications – Audio message storage – retrieval – or synthesis
Patent
1995-11-08
1997-10-21
Tsang, Fan
Telephonic communications
Audio message storage, retrieval, or synthesis
379 52, 34082519, H04M 164
Patent
active
056804431
ABSTRACT:
A telephone call is received at a relay center for routing to a forward party. A platform at the relay center can detect a call processing event in the relay center during processing of the telephone call. The relay center platform generates a context-dependent message based on the call processing event for review by the communications assistant. The communications assistant reviews and sends the message to a relay party using a message button. The relay center platform can automatically transmit messages to the caller, the forward party, a third party, and the communications assistant based on detected call processing events. The message button condenses responses to commonly occurring processing events discerned during call routing. The platform can automatically enter data determined from call processing into blanks in stored message templates. Such stored message templates can be activated and executed in response to detected call processing events.
REFERENCES:
patent: 4785420 (1988-11-01), Little
patent: 5121421 (1992-06-01), Albeim
patent: 5463665 (1995-10-01), Millios et al.
patent: 5475733 (1995-12-01), Eisdorfer et al.
Kasday Leonard Ralph
Kundaje Vinay
Lomax Stephen John
Millios William Lawrence
Schulz David E.
AT & T
Restaino Thomas A.
Tsang Fan
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