Skipped number display for customer service control system

Communications: electrical – Continuously variable indicating – With meter reading

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34082535, H04Q 100

Patent

active

059126302

ABSTRACT:
There is disclosed a system and method to call sequentially serviced customers from a large area, such as a retail store, back to a pick-up counter, keeping track of any customer's jobs that have been skipped and not paged after a predetermined time. For example, in a pharmacy a customer is given a number when presenting a prescription to be filled. When the prescription is ready the customer's number is entered and shown on a large display in the center of the store to page the customer. If a number is skipped then this system solves the problem by showing the pharmacist skipped numbers on a screen of a keypad after a preset wait period and advises the pharmacist to determine why the customer was skipped. The system has an algorithm for detecting erroneous entries and recovery if a wrong number is accidentally entered.

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Visual-Page Systems Series 3600 Pharmacy Customer Call Sales Brochure dated Jun. 1993.

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