Electrical computers and digital processing systems: multicomput – Computer-to-computer session/connection establishing – Session/connection parameter setting
Reexamination Certificate
2006-07-04
2006-07-04
Wiley, David (Department: 2144)
Electrical computers and digital processing systems: multicomput
Computer-to-computer session/connection establishing
Session/connection parameter setting
C379S265120
Reexamination Certificate
active
07072966
ABSTRACT:
A method which routes a communication session, from a client to a service agent station, utilizing a dynamic skills table improves the efficiency of the communication session and increases client satisfaction. A remote server dynamically updates the skills table with service agent information, obtained from one or more sources, and communicates the skills table to a switch. A profile of the client's request for the communication session is generated and compared to the skills table. The switch subsequently routes the client to the optimal service agent station.
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Benjamin Gerald D.
Nygren Blair E.
Whisenhunt William O.
Baker & Botts L.L.P.
e-Talk Corporation
Gerezgiher Yemane M.
Wiley David
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