Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Discount or incentive
Reexamination Certificate
2004-03-04
2010-06-08
Boswell, Beth V. (Department: 3623)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Discount or incentive
Reexamination Certificate
active
07734496
ABSTRACT:
An improved survey method is disclosed for evaluating the satisfaction of a client with the services and support provided by a service provider. The survey method includes first surveying at least one representative of a service provider providing a service to a client. A plan is then developed for the client based on survey data from the service provider representative survey to address at least one aspect of the provided service requires changing. The developed plan is then presented to the client. A second survey is then taken of at least representative of the client based on performance of the service provider and the developed plan. The survey method advantageously exploits the knowledge of those service provider representatives that provide a service to the client for identifying advantageous modifications of the service or support areas before presenting the client with a survey. In such manner, such survey results would enable a service provider to more quickly implement a plan for service changes that would likely increase client satisfaction with a single or reduced number of client surveys.
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Crandon Laura
Lo King Yun
Venezia Louis A.
AT&T Intellectual Property II L.P.
Boswell Beth V.
Hanley, Flight and Zimmerman, LLC
Kardos Neil R
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