Service management system

Details Service management system Service management system

2005-06-28

2005-06-28

Vu, Thong (Department: 2142)

Electrical computers and digital processing systems: multicomput

Computer network managing

C370S236000, C370S252000, C370S230000

Reexamination Certificate

active

06912568

ABSTRACT:
Determining the degree of satisfaction of a user of network services quantitatively is difficult. A service quality management model defining means for defining the service condition and network depending relation and evaluation conditions, a means for storing the model in a DB, a service condition monitoring means for monitoring the transition of the service condition, and a service quality calculating and evaluating means for calculating service availability and executing special service maintaining and relieving measures are provided.

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