Service level agreements and management thereof

Details Service level agreements and management thereof Service level agreements and management thereof

2011-07-12

2011-07-12

Blair, Douglas B (Department: 2442)

Electrical computers and digital processing systems: multicomput

Computer-to-computer session/connection establishing

Session/connection parameter setting

C709S224000

Reexamination Certificate

active

07979562

ABSTRACT:
Method and apparatus for service level agreement formation and management is described. More particularly, a service level agreement (SLA) manager is described. This SLA manager comprises an admission controller, a specification module and a performance measurement module. Such SLA manager is interposed between one or more client computer systems and a service provider computer system.

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