Service interlink

Details Service interlink Service interlink

2005-05-17

2005-05-17

Fureman, Jared J. (Department: 2876)

Registers

Systems controlled by data bearing records

C235S376000, C702S183000, C702S185000, C701S029000

Reexamination Certificate

active

06892936

ABSTRACT:
A system and method of servicing a machine is disclosed. The machine has a plurality of components manufactured by a plurality of suppliers. At least a first component being manufactured by a first supplier and at least a second component being manufactured by a second supplier. In the method a response to a request from a machine manufacturer or a customer of the machine is made. A problem with at least one of the plurality of components of the machine is accessed. In accessing the problem at least one of a plurality of repositories having information pertinent to the problem and to a configuration of at least one of the plurality of components is accessed. A service related action is contemplated based on at least one of viewing the repository and the assessment of the problem in combination with the information pertaining to at least one of the plurality of components.

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patent: 20030138475 (2003-07-01), Chen
patent: WO 0195133 (2001-12-01), None

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