Service delivery instruction processing system and method

Details Service delivery instruction processing system and method Service delivery instruction processing system and method

2006-11-21

2006-11-21

Taylor, Barry (Department: 2617)

Telephonic communications

Reception of calling information at substation in wireline...

Extracting call id from transmitted signal

C379S142060, C379S265010, C379S265020, C379S265090

Reexamination Certificate

active

07139373

ABSTRACT:
A method, system and apparatus for managing delivery service instructions. A method for managing delivery service instructions can include receiving a telephone call from a customer through a PSTN linkage. Identifying information for the customer can be retrieved through a data communications network linkage without identifying said customer using data derived from the telephone call. As such, the retrieved identifying information can be correlated with the telephone call. Finally, access to apply delivery service management instructions received over the PSTN linkage can be authenticated based upon the identifying information.

REFERENCES:
patent: 2002/0101853 (2002-08-01), Siegrist et al.
patent: 2002/0169719 (2002-11-01), Dively et al.
patent: 2003/0135592 (2003-07-01), Vetter et al.
patent: 2004/0151300 (2004-08-01), Marwell et al.
Lozinski, Zygmunt,Parlay/OSA—A New Way to Create Wireless Services, IBM, submitted to “IEC Mobile Wireless Data” May 15, 2003, revised Jun. 1, 2003.

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