Service call initiation and feedback interface for a reprographi

Details Service call initiation and feedback interface for a reprographi Service call initiation and feedback interface for a reprographi

1992-11-20

1994-06-28

Braun, Fred L.

Photocopying

Contact printing

Light boxes

355204, 371 164, G03G 1500, G03G 2100

Patent

active

053251563

ABSTRACT:
A service call system for reprographic machines includes an operator initiated calling routine that automatically communicates the machine with a remote diagnostic or service facility. Predetermined data relating to the identity of the machine and the nature of the fault are communicated at the time of the initial call. The system provides for interactive communication to obtain additional information or display status messages at the reprographic machine.

REFERENCES:
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patent: 4703325 (1987-10-01), Chamberlin et al.
patent: 4718079 (1988-01-01), Rabito
patent: 4823290 (1989-04-01), Fasack et al.
patent: 4847894 (1989-07-01), Chanvin et al.
patent: 4996703 (1991-02-01), Gray
patent: 5010568 (1991-04-01), Merriam et al.
patent: 5214772 (1993-05-01), Weinberger et al.
patent: 5216461 (1993-06-01), Maekawa et al.
patent: 5220380 (1993-06-01), Hirata et al.
patent: 5241402 (1993-08-01), Aboujaoude et al.

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