Service bureau caller ID collection with ISDN BRI

Details Service bureau caller ID collection with ISDN BRI Service bureau caller ID collection with ISDN BRI

1997-08-18

1999-08-10

Weaver, Scott

Telephonic communications

Special services

Reserved call

379142, H04M 354

Patent

active

059370491

ABSTRACT:
A system for processing telephone calls incorporates a service bureau. The service bureau provides efficient access to caller identification data. The service bureau extracts the caller identification data from the ISDN Basic Rate Interface. Using the caller identification data, the service bureau tracks customer information and other marketing information. To perform its tracking function, the service bureau maintains and updates a database containing the customer information and other marketing information. The system is particularly useful for providing access to caller identification data to businesses that use telephone switching devices for telephone call routing.

REFERENCES:
patent: 4436962 (1984-03-01), Davis et al.
patent: 4476349 (1984-10-01), Cottrell et al.
patent: 5309028 (1994-05-01), Brown et al.
patent: 5557668 (1996-09-01), Brady

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