Service and application management in information technology...

Details Service and application management in information technology... Service and application management in information technology...

2011-04-19

2011-04-19

Puente, Emerson C (Department: 2196)

Data processing: software development, installation, and managem

Software program development tool

Managing software components

C717S121000, C717S124000, C717S127000, C714S047300, C714S048000, C719S318000

Reexamination Certificate

active

07930681

ABSTRACT:
Systems and techniques for managing services and applications of a client system, such as an enterprise computer system, reduce the operational workload and optimize daily support process by deliverying embedded services in client system with direct connection of services into a back-end system so that back-end system processes can analyze client system information and provide detailed reports and analyses and with continuous (or regular) data exchange between client system and backend system to ensure efficient client system software processes. The embedded services can include support, operation, change and deploy, and plan and optimize services. The output of at least one of these services can be pushed to and displayed in a graphical user interface. A fact sheet provided with he graphical user interface contains on one page all the information that is needed to clearly show who is responsible for handling information technology problems, incidents, tasks, and service requests.

REFERENCES:
patent: 5436966 (1995-07-01), Barrett et al.
patent: 6177932 (2001-01-01), Galdes et al.
patent: 6199068 (2001-03-01), Carpenter
patent: 6230287 (2001-05-01), Pinard et al.
patent: 6272333 (2001-08-01), Smith
patent: 6289378 (2001-09-01), Meyer et al.
patent: 6304893 (2001-10-01), Gish
patent: 6389426 (2002-05-01), Turnbull et al.
patent: 6424991 (2002-07-01), Gish
patent: 6434598 (2002-08-01), Gish
patent: 6598167 (2003-07-01), Devine et al.
patent: 6611955 (2003-08-01), Logean et al.
patent: 6615258 (2003-09-01), Barry et al.
patent: 6654915 (2003-11-01), Lu et al.
patent: 6691159 (2004-02-01), Grewal et al.
patent: 6714976 (2004-03-01), Wilson et al.
patent: 6718489 (2004-04-01), Lee et al.
patent: 6799147 (2004-09-01), Balasubramanian et al.
patent: 6829734 (2004-12-01), Kreulen et al.
patent: 6859783 (2005-02-01), Cogger et al.
patent: 6892317 (2005-05-01), Sampath et al.
patent: 6930695 (2005-08-01), Pabla
patent: 6985944 (2006-01-01), Aggarwal
patent: 7003502 (2006-02-01), Wizdo et al.
patent: 7225139 (2007-05-01), Tidwell et al.
patent: 7225367 (2007-05-01), Hashem et al.
patent: 7305465 (2007-12-01), Wing et al.
patent: 7340038 (2008-03-01), Boetje et al.
patent: 7366731 (2008-04-01), Lewis et al.
patent: 7516450 (2009-04-01), Ogura
patent: 2002/0073355 (2002-06-01), Cerami et al.
patent: 2002/0087680 (2002-07-01), Cerami et al.
patent: 2002/0138571 (2002-09-01), Trinon et al.
patent: 2002/0165952 (2002-11-01), Sewell et al.
patent: 2003/0061541 (2003-03-01), Kaler et al.
patent: 2003/0110248 (2003-06-01), Ritche
patent: 2003/0144894 (2003-07-01), Robertson et al.
patent: 2003/0189600 (2003-10-01), Gune et al.
patent: 2004/0015953 (2004-01-01), Vincent
patent: 2004/0044987 (2004-03-01), Kompallie et al.
patent: 2004/0078695 (2004-04-01), Bowers et al.
patent: 2004/0088404 (2004-05-01), Aggarwal
patent: 2004/0117689 (2004-06-01), Harper et al.
patent: 2004/0123304 (2004-06-01), Black et al.
patent: 2004/0187103 (2004-09-01), Wickham et al.
patent: 2004/0230559 (2004-11-01), Newman et al.
patent: 2005/0021847 (2005-01-01), Rothman et al.
patent: 2005/0022177 (2005-01-01), McCaleb et al.
patent: 2005/0033625 (2005-02-01), Kline
patent: 2005/0038827 (2005-02-01), Hooks
patent: 2005/0091640 (2005-04-01), McCollum et al.
patent: 2005/0097396 (2005-05-01), Wood
patent: 2005/0144526 (2005-06-01), Banko
patent: 2005/0172243 (2005-08-01), Pabla
patent: 2005/0273667 (2005-12-01), Shrivastava et al.
patent: 2006/0095392 (2006-05-01), Arend
patent: 2006/0116981 (2006-06-01), Krimmel et al.
patent: 2006/0191007 (2006-08-01), Thielamay
patent: 2007/0150812 (2007-06-01), Hu
patent: 2007/0162485 (2007-07-01), Haeberle et al.
patent: 2007/0174731 (2007-07-01), Haeberle et al.
patent: 2007/0203712 (2007-08-01), Sunday et al.
patent: 2008/0056476 (2008-03-01), Pounds et al.
Office Action issued in related U.S. Appl. No. 11/322,623 on Sep. 18, 2008, 22 pages.
Office Action issued in related U.S. Appl. No. 11/322,623 on Jul. 22, 2009; 22 pages.
Office Action issued in related U.S. Appl. No. 11/322,799 on Dec. 12, 2008, 23 pages.
Office Action issued in related U.S. Appl. No. 11/322,799 on Jul. 20, 2009, 23 pages.
Office Action issued in related U.S. Appl. No. 11/322,623 on Mar. 19, 2008, 24 pages.
Office Action issued in related U.S. Appl. No. 11/322,797 on Mar. 17, 2008, 21 pages.
Office Action issued in related U.S. Appl. No. 11/322,797 on Oct. 1, 2008, 23 pages.
Office Action issued in related U.S. Appl. No. 11/322,797 on Jan. 7, 2009, 22 pages.
Office Action issued in related U.S. Appl. No. 11/322,797 on Jun. 29, 2009, 22 pages.
Office Action issued in related U.S. Appl. No. 11/322,890 on Jun. 10, 2009, 34 pages.
Office Action issued in related U.S. Appl. No. 11/322,890 on Jun. 20, 2008, 29 pages.
Office Action issued in related U.S. Appl. No. 11/322,890 on Dec. 24, 2008, 33 pages.
Office Action issued in related U.S. Appl. No. 11/324,734 on Aug. 21, 2009, 18 pages.
SmarterTickets 1.x (SmarterTools.Com), version 1.0.1561 (Released Apr. 10, 2004).
United States Patent Office's prosecution file for U.S. Appl. No. 11/322,623; 323 pages.
United States Patent Office's prosecution file for U.S. Appl. No. 11/322,799; 302 pages.
United States Patent Office's prosecution file for U.S. Appl. No. 11/322,797; 286 pages.
United States Patent Office's prosecution file for U.S. Appl. No. 11/322,890; 291 pages.
United States Patent Office's prosecution file for U.S. Appl. No. 11/324,734; 120 pages.

Affiliated with

Also associated with

Rating

Service and application management in information technology... does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Service and application management in information technology..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Service and application management in information technology... will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-2712664