Server machine, client machine, server program storage...

Details Server machine, client machine, server program storage... Server machine, client machine, server program storage...

2005-04-19

2005-04-19

Choules, Jack M. (Department: 2167)

Data processing: database and file management or data structures

Database design

Data structure types

Reexamination Certificate

active

06883005

ABSTRACT:
The present invention relates to the client machine and the server machine and the like which are connected to the communication line, and answers are accurately given to a question of a user of the client machine according to a level of that question. First, the solution of the answer is attempted inside the client machine (primary answer section61) and, if not solved, an enquiry is made to the server machine (secondary answer request section63) and, if not yet solved, a mail is transmitted to a support window (e-mail soft66).

REFERENCES:
patent: 6177932 (2001-01-01), Galdes et al.
patent: 6230287 (2001-05-01), Pinard et al.
patent: 6615240 (2003-09-01), Sullivan et al.
VAIO/SUPPORT/Homepage, used before filing date of corresponding Japanese patent application (with full translation).
HelpSpot Homepage, used before filing date of corresponding Japanese patent application (with full translation).

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