Telephonic communications – Special services – Call diversion
Reexamination Certificate
2011-08-30
2011-08-30
Addy, Thjuan K (Department: 2614)
Telephonic communications
Special services
Call diversion
C379S088010, C379S088030, C379S212010, C379S218010
Reexamination Certificate
active
08009819
ABSTRACT:
A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises examining a database of caller interaction results from a directory assistance system that includes an automated directory assistance engine, detecting a specified characteristic in the caller interaction results, and using the detected characteristic to automatically train a destination map, where the destination map is for use by the automated directory assistance engine in automatically mapping human speech to a destination. The detecting of the specified characteristic in the caller interaction results may include a statistical analysis of the caller interaction results for each of one or more speech recognition strings.
REFERENCES:
patent: 4979206 (1990-12-01), Padden et al.
patent: 5488652 (1996-01-01), Bielby et al.
patent: 5719921 (1998-02-01), Vysotsky et al.
patent: 5802149 (1998-09-01), Hanson
patent: 5835570 (1998-11-01), Wattenbarger
patent: 5982857 (1999-11-01), Brady
patent: 6243684 (2001-06-01), Stuart et al.
patent: 6269153 (2001-07-01), Carpenter et al.
patent: 6466784 (2002-10-01), Cox et al.
patent: 6498797 (2002-12-01), Anerousis et al.
patent: 7092888 (2006-08-01), McCarthy et al.
patent: 2002/0071527 (2002-06-01), Ng et al.
patent: 2005/0033582 (2005-02-01), Gadd et al.
patent: 2005/0069122 (2005-03-01), Lin
patent: 2006/0074685 (2006-04-01), Brown et al.
PCT Search Report and Written Opinion, PCT/US08/03775, mailed on Jun. 11, 2008, 10 pages.
Goring, A.L. et al., “Learning Spoken LanguagewithoutTranscriptions,” Proceedings Automatic Speech Recognition and Understanding Workshop, ASRU'99, Keystone, Colorado, USA, Dec. 12, 1999.
Faizakov Avraham
Peters S. Douglas
Stubley Peter R.
Addy Thjuan K
Glenn Michael A.
Glenn Patent Group
Nuance Communications Inc.
LandOfFree
Semi-supervised training of destination map for call... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Semi-supervised training of destination map for call..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Semi-supervised training of destination map for call... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-2769527