Secured electronic rating system

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Electronic shopping

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G06F 1760

Patent

active

059501723

ABSTRACT:
A remote communication system for facilitating secure on-line evaluation of goods based upon consumers' satisfaction through electronic media wherein a suitable local user input device in association with a data transmission system, couples the user input to a packet network system for communicating to a remote receiver/decoder apparatus to obtain potentially desired scoring information such as an electronic evaluation form regarding a previously purchased product. Upon selection of scoring option by the user, a telcom network communication link for communicating a telephone number associated with the desired product from the user to the remote receiver allows the user to score the desired product. The telcom connection, linking the user input device to the remote server device may also include a toll-free 800 telephone number system to encourage shoppers to perform evaluations of purchased product without incurring costs associated therewith. During the telcom connection, a buyer identification number may be used to limit rating input to one evaluation per buyer thereby increasing accuracy of product evaluation.

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patent: 5636282 (1997-06-01), Holmquist et al.
patent: 5692132 (1997-11-01), Hogan
Brian North, North Brewery Supplies (Internet Home Page), Dec. 1995.
Cytex Corporation (Internet Home Page), May 12, 1996.
Joe Mullich, "It's Nothing Automatic: New off-the-shelf customer service management software promises increased profits. Serious integration chalenges, too", Open Computing, p. 46, Feb. 1995.
Alan Radding, "Press 1 for Savings; computer-integrated telephony improves customer service while cutting costs.", MIDRANGE Systems, p. 17, Jul. 5, 1994.

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