Telephonic communications – Audio message storage – retrieval – or synthesis – Message management
Patent
1995-10-10
1999-08-31
Weaver, Scott
Telephonic communications
Audio message storage, retrieval, or synthesis
Message management
379355, H04M 342
Patent
active
059463775
ABSTRACT:
User-customizable method and system for enabling a user easily and conveniently to navigate one or more IVR systems regularly accessed by the user are disclosed. In a preferred embodiment, a script-based DTMF information retrieval system of the present invention enables a user to build scripts that may be used to access information in an IVR system so that the need for remembering menu picks, account numbers and passwords is eliminated. Using the system of the present invention, a user may enter information about a service, such as the telephone number and name thereof. The user may then enter information about one or more accounts within each service, including account numbers and any passwords associated therewith. At that point, the user may construct scripts that can be used automatically to access information from or execute orders in connection with the service. Each script includes script records of various types depending on the type of action to be performed. In particular, each type of record has properties and methods that combine to perform the action that the user desires.
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AST Research Inc.
Weaver Scott
LandOfFree
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