Saving information from information retrieval systems

Details Saving information from information retrieval systems Saving information from information retrieval systems

2011-07-26

2011-07-26

Anwah, Olisa (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Interaction with an external nontelephone network

C379S088230, C379S218020

Reexamination Certificate

active

07986772

ABSTRACT:
A method and system for allowing a calling party to save information obtained from an information retrieval system. The caller may select options to save the information to a memory location, e.g., the caller's own network-based voice mail system or a temporary voice mailbox provided for the caller by the information provider, from which the caller can subsequently retrieve and review the information. The information may be saved to an Internet-based website from which the caller may subsequently retrieve the information. The information may be forwarded to a separate telephone directory number for receipt by a third person or for storing on a remote voice mail system. Additionally, the information may be electronically mailed to the caller's electronic mail address for subsequent retrieval. Discussions with a live attendant may be recorded and stored, as audio files or as converted to text, for access by or delivery to the caller.

REFERENCES:
patent: 4757525 (1988-07-01), Matthews et al.
patent: 6606374 (2003-08-01), Rokoff et al.
patent: 6661879 (2003-12-01), Schwartz et al.
patent: 6801763 (2004-10-01), Elsey et al.
patent: 6987841 (2006-01-01), Byers et al.

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