Telephonic communications – Plural exchange network or interconnection – Multi-pbx interconnection
Patent
1995-02-17
1996-12-31
Matar, Ahmad F.
Telephonic communications
Plural exchange network or interconnection
Multi-pbx interconnection
379207, 379265, 379266, 379221, H04M 700
Patent
active
055901883
ABSTRACT:
A method, using a call processor, for selecting one of a plurality of call centers in a telephone network. The method begins by generating a routing plan comprising one or more rules that control how calls are to be distributed among the call centers. For each call to be distributed, the rules in the routing plan are executed for a set of valid call center destinations until a destination for the call has been selected or until all rules have been executed. If all rules have been executed and more than one call center is still a valid destination for the call, the remaining call center destinations are then further evaluated according to the rules to select a destination for the call.
REFERENCES:
patent: 4400587 (1983-08-01), Taylor et al.
patent: 4694483 (1987-09-01), Cheung
patent: 4737983 (1988-04-01), Frauenthal et al.
patent: 4953204 (1990-08-01), Cuschleg, Jr. et al.
patent: 5029196 (1991-07-01), Morganstein
patent: 5452350 (1995-09-01), Reynolds et al.
IEX Corporation
Judson David H.
Matar Ahmad F.
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