Telecommunications – Transmitter and receiver at same station – Radiotelephone equipment detail
Reexamination Certificate
2002-04-26
2008-08-12
Nguyen, Duc (Department: 2617)
Telecommunications
Transmitter and receiver at same station
Radiotelephone equipment detail
C455S414200, C455S456300, C379S088010, C704S251000, C704S257000
Reexamination Certificate
active
07412260
ABSTRACT:
A method and system for routing call failures in a location-based services system. A remote terminal is connected to a location-based services system and is used to generate a voice-based tailored request for information. The voice-based tailored request for information is interpreted with a voice recognition application and a natural language processing application. If the voice recognition application or the natural language processing application fail to determine the meaning of the tailored request for information to a predetermined level of accuracy then the remote terminal is routed to a call center.
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Burgiss Michael J.
Gailey Michael L.
Holmes Chad S.
Portman Eric A.
Smith Angela King
Accenture LLP
Addy Anthony S
Brinks Hofer Gilson & Lione
Nguyen Duc
LandOfFree
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