Routing based on the contents of a shopping cart

Details Routing based on the contents of a shopping cart Routing based on the contents of a shopping cart

2000-09-25

2010-11-30

Alvarez, Raquel (Department: 3688)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Electronic shopping

C705S026640, C379S093120, C379S266020

Reexamination Certificate

active

07844504

ABSTRACT:
The present invention is directed to a method and system for routing contacts in a contact center based on a number of factors including the value or nature of items in an order of the customer associated with the contact. The invention is particularly useful in E-commerce web-sites in which electronic orders are generated by the customer.

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