Routing a VoIP call with contextual information

Details Routing a VoIP call with contextual information Routing a VoIP call with contextual information

2006-05-10

2011-11-01

Sing, Simon (Department: 2614)

Multiplex communications

Pathfinding or routing

Combined circuit switching and packet switching

C370S354000, C370S401000, C704S270000, C709S223000

Reexamination Certificate

active

08050255

ABSTRACT:
A method and system for routing a call connection signal and corresponding contextual information to an appropriate destination is provided. A call center and at least one user may exchange signals, and/or contextual information during a call set-up phase. Relevant contextual information and other detailed information may be identified and collected from their corresponding sources. Based on the relevant contextual information and other detailed information, one or more appropriate routed destinations may be determined. In addition, contextual information may be tailored for each of the determined routed destinations. The call connection signal and the tailored contextual information are routed to each routed destination. In this manner, necessary contextual information may be readily available for the routed destination at the time of the call connection and thus the routed destination can provide a faster service.

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